Privacy Policy
Last Updated:11/09/2026
Welcome to Mini Scale Workshops UK ("we," "our," or "us"). We operate the craft workshop booking platform located at www.miniscaleworkshopsuk.co.uk (the "Service").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking system. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, or could reasonably be linked with you ("personal data"). This includes:
Booking and Account Information: Name, email address, phone number and billing address.
Payment Data: Credit/Debit card details and financial transaction data. (Note: All payments are processed through secure third-party processors, eg Stripe to our Wise Account. We do not store raw card numbers on our servers).
Workshop Preferences: History of workshops you book, dietary requirements or accessibility needs provided for events, and feedback/reviews.
Technical and Usage Data: IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
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2. HOW WE USE YOUR INFORMATION
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We use the information we collect for the following specific purposes:
Fulfilling Bookings: Processing your workshop reservations, sending booking confirmations, and notifying you of schedule changes.
Customer Support: Responding to inquiries, managing cancellations, and processing refunds.
Marketing Communications: Sending newsletters, promotions, and updates about upcoming workshops (only if you have opted in).
Platform Improvement: Analyzing usage data to optimize our website, booking user flow, and class scheduling.
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3. SHARING YOUR INFORMATION
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We do not sell your personal data. We only share your information in the following limited circumstances:
Service Providers: With trusted third parties who help us run our business (e.g., payment gateways, email marketing platforms, booking software hosts).
Workshop Instructors/Tutors: Independent artisans or instructors hosting the workshop will receive attendee lists containing names and any specific requirements (like accessibility or allergies) to ensure a safe and proper class environment.
Legal Obligations: When required by law, court order, or government regulation.
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4. DATA SECURITY & RETENTION
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We implement robust technical and organizational security measures to protect your personal data. However, no internet transmission is 100% secure. We retain your information for as long as necessary to fulfil bookings, comply with tax/legal obligations, or resolve disputes.
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5. YOUR RIGHTS
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Depending on your jurisdiction, you may have the right to:
* Access the personal data we hold about you.
* Request the correction or deletion of your personal data.
* Object to or restrict certain types of data processing.
* Withdraw consent for marketing emails at any time via the "unsubscribe" link.
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6. CONTACT US
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If you have questions or concerns about this Privacy Policy, please contact Alison Biggs at:
miniscaleworkshopsuk@gmail.com
PO Box 545, Abbots Langley. WD5 5AN